Terms & Conditions

These regulations apply to all stallholders, it is essential that all stallholders play their part in ensuring that Good Market events are profitable, enjoyable and safe for everyone. This includes complying with the commercial and administrative terms (especially regarding bookings and payment), the insurance terms, trading standards guidelines, food hygiene and the risk management and accident prevention terms.

Booking:

Traders are invited to attend an event by email.

Stallholders are invited entirely at the Good Market’s discretion.

Please do not assume a monthly pitch is automatically yours.

Confirmation of attendance is by booking and paying via the link in the invite and in doing so the trader automatically agrees to the terms and conditions.

Payment:

Booking & Payment must be made at least 10 working days in advance of an event unless invited at short notice.

If booking has not been made by this time the Good Market team will assume you cannot attend and has the option to invite alternative traders offering a similar product range.

If a trader cannot attend an event having received an invite please let the Good Market team know via email.

Payment should be made by using the link in the invite.

Cheques are not accepted as payment method.

There is no facility for late payments, unless agreed in writing by the Good Market team.

Refunds:

Stallholders must accept the risk of bad weather and will not generally be entitled to a refund for these reasons.

Cancellations of confirmed bookings from stallholders will only be accepted up to two weeks prior to the relevant market day.

A full refund will only be paid if sufficient notice is provided, and the Good Market team is able to find a replacement stallholder.

Part refunds will be given at the discretion of Good Market team if cancellation is made within 7 days of market event.

No refund will be given for no shows, cancellation within 24hours of event.

Market credit will be given at the discretion of Good Market operators

In the event of extreme adverse weather conditions, causing the Operator to cancel the market, refunds will be at the Good Markets discretion if a suitable alternative date cannot be agreed, or Market Credit will be given.

Trading Hours:

Most regular monthly events operate trading times of 11am to 4pm. Stallholders are expected to trade for the duration of the event as a courtesy to their fellow traders.

Should a stallholder be required to leave early it is expected they will first gain permission from the Market Manager.

Any variation to these trading times will be notified by the Good Market team prior to the event.

Allocation of Table:

The Operator is solely responsible for the allocation and position of tables or pitch sites.

If you have a specific request for a change in position, please contact the Good Market team at least 4 days before the event so these changes can be reflected in the set-up instructions and thus do not cause any impact on other traders.

It is not permissible for stallholders to change their table position without consultation with the Market manager.

Exclusive Trading Rights:

The Operator will endeavour to prevent duplication of products, however this is not always possible and products will differ enough as not to impact or prove direct competition. The Good Market does not offer or guarantee exclusivity.

Presentation:

The presentation of stalls must be of a professional standard that is satisfactory to the Good Market.

Traders supplying their own gazebo infrastructure must ensure that it is good quality and weighted appropriately.

Smoking & Vaping:

Smoking & vaping is not permitted in the vicinity of the stalls.

Set Up, Pack Down (Loading And Unloading):

Stallholders must set up, pack down, load and unload strictly within the specified times and guidelines given for each event.

Trader vehicle parking is set out in the Set-Up Instructions for each event. It is imperative that these instructions are followed.

Before vacating their stall site, stallholders must remove all rubbish and do all other things that may be reasonably necessary to leave the stall site in the same condition that it was in before they set up their stall for the day.

Stallholders are required to remove any items that have been attached to gazebos and tables.

Stallholders are required to remove and take away their own trade waste.

Bad Weather And Other Disruptions:

The Good Market events operate in all weathers and will operate on the designated market day unless extreme weather or other disruptions that are beyond the Good Market’s control that will impact the safety of traders and the public.

It is the responsibility of the stallholder to contact the Good Market to check if the event is going ahead if unsure.

The Good Market will communicate the cancellation of an event via social media and email to trader.

Good Market Directions:

Stallholders must comply with all directions given to them by the Good Market team or venue staff.

Stallholders must treat the Good Market staff and venue staff, other stallholders and members of the public with courtesy and respect at all times. Any unacceptable behaviour including, but not limited to, nuisance/hindrance to other traders, aggression, abusive language or refusal to comply with a reasonable direction will be treated as a breach of a condition of these regulations. Such a breach is likely to result in that stallholder being required to leave the markets immediately and being banned from trading at any future markets.

Any direction given by the Good Market regarding risk management or accident prevention must be complied with strictly and immediately.

Good Market Dispute Resolution Determinations:

The Good Market may make determinations to resolve any dispute that may arise including, but not limited to, disputes between stallholders and disputes between stallholders and customers or other members of the public. The Operators decision is final.

Stallholder’s Warranties And Representations:

The stallholder acknowledges and agrees that, by applying to hire a stall site, the stallholder makes the following warranties and representations:

• That the statements made in the online application system are true, accurate and complete.
• That the stallholder has carefully read these regulations and agrees to be bound by their terms and conditions.
• That the stallholder has the full legal and beneficial ownership of the goods that they offer for sale and that their ownership is free of any encumbrances.
• That the stallholder will not engage in any false or misleading conduct including, but not limited to, selling counterfeit goods or mislabelling goods.
• That the stallholder has the necessary licenses, practicing certificates or permission to sell the goods that they offer for sale.

Inspection Of Documents:

Stallholders must supply all necessary documentation upon requested the first time they trade at an event, when renewed and when subsequently requested.

Good Market’s Liability:

The stallholder acknowledges and agrees that the Good Market has not given any warranties or made any representations relating to the stallholder’s occupation or use of a stall site at Good Market events other than as are specifically set out in these regulations. This includes, but is not limited to, any warranties or representations relating to:

• The stallholder’s sales or profits;
• The benefits of the location of any particular stall site;
• The number of potential customers that are likely to visit the markets;
• The presence of other stallholders on the same market day selling the same or similar goods or services or the location of their stall site;
• The services and facilities that are available to the stallholder other than as are expressly set out in these regulations;
• The extent to which the Good Market has carried out marketing or advertising to attract customers to the markets;
• The suitability of the markets for any particular purpose;

Claims Against The Good Market:

The stallholder acknowledges and agrees that the Operator is not liable for any claims arising from:

• Damage to the goods or other property of the stallholder;
• Theft of the goods or other property of the stallholder;
• Injury, loss or damage suffered by any person at Good Market events;
• The Good Market request for the trader to leave the market/ lack of future invitations to the event;
• Damage to or the theft of the property of any person at the markets.

Inspection of Insurance Policies:

Stallholders must always have available copies of their Public Liability Insurance policies.

Stallholders must have public liability insurance cover of £5M

Risk Management and Accident Prevention Terms:

Stallholders must comply with the Good Market online bookings and payment procedures.

Stallholders must report promptly to the Good Market team any security problems including, but not limited to, robberies, shoplifting, pickpocketing, unusual packages or the need to forcibly remove drunken or belligerent customers from the events.

Any stallholder using equipment or practices that could endanger the health & safety of any persons will be asked to leave the event.

Traffic Management:

When setting up, closing down, loading and unloading stallholder must exercise the same degree of care for their own safety and consideration for the safety and convenience of others that they should exercise on a public road.

Where traffic management signs, cones etc are in force it is the responsibility of all stallholders to ensure that they are correctly repositioned if manoeuvred for access.

Tripping/Other Accidents:

To reduce the risk of tripping accidents, stallholders must keep their stall site and the immediate vicinity clear of anything that might obstruct pedestrian traffic and cause tripping accidents.

Stallholders must ensure that their stall sites are free of any sharp corners or dangerous projections that might injure customers particularly of hard materials such as timber, metal, or glass.

It is imperative that nothing sharp or dangerous is attached to tables or gazebos that may endanger te Good Market staff, venue staff or public.

Stallholder Requirements:

Food stallholders must rely on their own public liability insurance to include cover for claims arising from the sale of hot food or from food contamination.

Food stallholders must acknowledge and agree that the Good Market is not liable for any worker’s compensation claim by any of their staff.

In the storage, preparation, cooking and service of food, food stallholders must comply strictly with all legal requirements and/or the recognised best practice standards including, but not limited to:

• Holding a valid Food Hygiene Certificate and also be registered and inspected (or pending) by their local Environmental Health Office.
• All sales of alcohol must be made in accordance with Challenge 25 guidelines.
• Goods must be marked and priced according to legal requirements. Contact your local Trading Standards office for more information.

We hope you have read and understand these terms fully and look forward to you being part of the Good Market family.

If you have any questions you can contact us on hello@good-market.co.uk